Wildphi retains all rights to copy products including original, personalized and digitized products; because almost all of the art available here is used to make Zazzle products. Thus, the buyer's right is limited to the actual object as purchased.
Zazzle has its own policies for returns, refunds, cancellations and shipping, etc. For Zazzle purchases, you can review their website for the policies that are applicable to you at the time of your purchase. Just FYI, we haven’t had any issues or complaints from Zazzle customers.
In general, personalized products cannot be returned, simply because they require many hours to produce and typically cannot be re-sold because they are personalized. Thus, it is up to the buyer to be comfortable that they will generally be happy with the product from their review of the samples shown on the website; given that the quality and standards shown on the website will mirror the final product. You can cancel an order within 24 hours of the original order date and time. After that, we will do the best we can to help you, but it will depend the amount of work already done and the cost of materials that may have already been purchased.
Original Acrylic and Watercolor Paintings and Magnetic Bookmarks
You have seven (7) days after receipt of the artwork to decide whether to keep the artwork or return it in its original condition for a refund. Please contact us and give us the reason for the return.
We also require all returned artwork to be shipped by the buyer within three (3) days after notifying us that the work will be returned. You must ship the artwork through a traceable method and provide us with the shipment’s tracking number.
If you do not notify us of your intent to return the work within 7 days of receipt and/or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. Some exceptions may apply. Please contact us for an assessment of your specific situation.
How to Return Undamaged Work
Step 1 – Within seven (7) days of your artwork delivery date, Please contact us and provide us the reason for the return.
Step 2 – Repackage the artwork using the original packaging materials. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely. Please refer to our Packaging Guidelines for instructions on how to safely package artwork for shipment.
Step 3 – Arrange to send the packaged artwork to the address we provide to you, using a traceable shipping method.
Step 4 – Email all shipping details including tracking number to us.
Once the piece safely arrives, Wildphi will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional return information—PLEASE READ.
Wildphi is not responsible for undelivered returns. Additional shipping fees may apply for international returns. Please note that these fees may possibly be avoided if you inform the courier that the item is a return—though we can’t guarantee this.
What to Do If the Artwork Arrives Damaged
Step 1 – Within seven (7) days of your artwork delivery date, Please contact us and let us know that the item was damaged.
Step 2 – Save original packaging!
Step 3 – Take photos of damaged artwork and packaging. Please email these photos to us.
Step 4 – An Wildphi support representative will contact you to discuss next steps.
The shipping cost to return the undamaged artwork is the responsibility of the buyer.
You cancel an order within one hour of the original purchase. After that time, it will depend on whether the item has entered the shipping process or not. If an order cannot be cancelled, then you would follow the return process once the order arrives to you.
Feel free to contact us with any additional questions.